Call center headsets are designed for voice transmission, primarily connecting to telephones or computers for office and call center use. Their key features and standards include:
1.Narrow frequency bandwidth, optimized for voice. Telephone headsets operate within 300–3000Hz, covering over 93% of speech energy, ensuring excellent voice fidelity while suppressing other frequencies.
2.Professional electret microphone for stable performance. Ordinary mics often degrade in sensitivity over time, causing distortion, whereas professional call center headsets avoid this issue.
3.Lightweight and highly durable. Designed for prolonged use, these headsets balance comfort and performance.
4.Safety first. Long-term headset use can harm hearing. To mitigate this, call center headsets incorporate protective circuitry, complying with international standards:
UL (Underwriter’s Laboratories) sets a safety limit of 118 dB for sudden noise exposure.
OSHA (Occupational Safety & Health Administration) limits prolonged noise exposure to 90 dBA.
Using call center headsets boosts efficiency and reduces costs.
Accessories: Quick-disconnect (QD) cables, dialers, caller ID dialers, amplifiers, and other components.
Selecting a quality headset:
Audio Clarity
Clear, natural voice transmission with no distortion or static.
Effective noise isolation (ambient noise reduction ≥75%).
Microphone Performance
Professional-grade electret mic with consistent sensitivity.
Background noise suppression for crisp inbound/outbound audio.
Durability Testing
Headband: Survives 30,000+ flex cycles without damage.
Boom arm: Resists 60,000+ swivel movements.
Cable: Minimum 40kg tensile strength; reinforced stress points.
Ergonomics & Comfort
Lightweight design (typically under 100g) with breathable ear cushions.
Adjustable headband for prolonged wear (8+ hours).
Safety Compliance
Meets UL/OSHA noise exposure limits (≤118dB peak, ≤90dBA continuous).
Built-in circuitry to prevent audio spikes.
Testing Methods:
Field Test: Simulate 8-hour call sessions to check comfort and audio decay.
Stress Test: Repeatedly plug/unplug QD connectors (20,000+ cycles).
Drop Test: 1-meter falls onto hard surfaces should cause no functional damage.
Pro Tip: Look for “QD (Quick Disconnect)” certification and 2-year+ warranties from brands signaling enterprise-grade reliability.
Post time: Jul-04-2025
